Policy
Cancellation and Refund Policy
Plans change. Here is what happens to your booking and payment if you cancel or if we cancel.
If you cancel
| If you cancel | Refund |
|---|---|
| 3 days or more before departure | Everything you paid is refunded except a cancellation fee of VND 1,000,000. |
| Between 24 hours and 3 days before departure | 50% of the amount you have paid is refunded. The cancellation fee is never less than VND 1,500,000. |
| Less than 24 hours before departure, or no-show | No refund. |
To cancel, message us on WhatsApp or email [email protected]. The time we receive your message is the time used for the table above.
If you change your date
Departure dates can't be changed once a booking is confirmed. To travel on a different date, cancel under the rules above and book again.
If we cancel
If we cancel a trip, you receive a 100% refund of what you paid us.
Government fees
Visa and border fees are paid to government authorities. Once an application has been submitted, the government fee is normally non-refundable.
How refunds are paid
Refunds are paid by bank transfer within 1 working day of the cancellation being confirmed.